At Lumen Warm (“we”, “our”, “us”), we are committed to protecting your privacy and complying with applicable data protection laws. This Privacy and Cookie Policy informs you about our practices regarding the collection, use, and sharing of your personal information, as well as the use of cookies and similar technologies on our website.

Information Collected

We may collect the following types of information when you use our website:

• Contact Information: Name, email address, and phone number you voluntarily provide when you register, subscribe to our newsletter, fill out a form or use our services.
• Connection Information: IP address, web browser, internet service provider, operating system and other technical information when you visit our website.
• Usage Information: Pages viewed, time spent on our website, links clicked and other data about your interactions with our website.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your online experience and understand how you use our website. Cookies are small text files stored on your device when you visit a website. They are widely used to ensure the site functions correctly, analyze user behaviour and personalize your experience.

a. Types of Cookies Used

We use the following types of cookies on our website:

• Essential Cookies: These cookies are necessary for the functioning of our website. They enable you to navigate the site and use its basic features. Without these cookies, certain parts of our website will not function properly.
• Performance Cookies: These cookies collect information about how visitors use our website, for example, which pages they visit most frequently. This data helps us improve the performance of our website and understand user preferences.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced and more personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
• Advertising Cookies: These cookies are used to deliver ads that are relevant to you and your interests. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.

b. Managing Cookies

You have control over the cookies you accept and can manage them at any time at the bottom right of the website (a banner labeled “Manage consent” when you hover your mouse over it). You can change your browser settings to accept or reject cookies, delete cookies already stored on your device or be notified before accepting cookies from websites. Cookie management options vary depending on the browser you use. Here are some links to guides for popular browsers:

• Chrome: Manage cookies in Chrome
• Firefox: Manage cookies in Firefox
• Safari: Manage cookies in Safari
• Microsoft Edge: Manage cookies in Microsoft Edge

Please note that refusing cookies may affect your experience on our website and limit certain features.

c. Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this Policy. If you do not accept the use of cookies, please configure your browser settings according to the instructions provided above or stop using our website.

Use of your Information

We use your personal information for the following purposes:

• To provide and personalize our services
• To send you marketing communications if you have given your consent
• To improve and optimize our website and services
• To respond to your inquiries and provide customer service
• To comply with our legal obligations

Sharing your Information

We may share your personal information with third parties in the following cases:

• With your consent
• With third-party service providers who help us operate our website and provide our services
• To comply with our legal obligations
• In the event of a merger, acquisition or sale of all or part of our business, your information may be transferred to another entity

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing and object to the processing of your information. To exercise these rights, please contact us at info@lumenwarm.com.

Data Security

We take reasonable security measures to protect your personal information from loss, unauthorized access, disclosure, alteration or destruction.

Changes to the Privacy and Cookie Policy

We may update this Policy from time to time to reflect changes in our information collection and processing practices. We encourage you to review this Policy regularly to stay informed about our current practices.

Contact Us

If you have any questions about this Policy or wish to exercise your data protection rights, please contact us at info@lumenwarm.com.

Last updated: June 2024